Refund and digital delivery policy
Clear information about your purchase, privacy and use of our digital products.
Effective date: 15 October 2026.
How digital delivery works
After successful payment verification, we present a secure download link for your purchased ZIP file. The link normally remains valid for seven days. Products are not shipped physically. Keep your transaction reference and save your files promptly.
If something is wrong
If your file cannot be downloaded, is corrupted, lacks promised components or materially differs from its description, email info@injoli.co.za with your transaction reference, product name and a description of the problem. Do not include a payment-card number or password. We will investigate and, where appropriate, restore access, correct or replace the files, or provide a legally appropriate refund.
Cancellations and refunds
Requests to cancel or refund are assessed individually under applicable consumer protection laws, including any mandatory rights in your jurisdiction. Some digital content, services and other categories can be treated differently under applicable cooling-off rules. We do not impose a blanket rule that all digital purchases are non-refundable. Any statutory refund rights remain in force.
How to request help
Contact info@injoli.co.za with the product, payment date, transaction reference and reason for your request. If approved, a refund is processed through the original payment provider where possible; posting times depend on that provider. Avoid opening a second payment to correct an unconfirmed first attempt.
Contact us
Email info@injoli.co.za if you need help or want to request a copy of these terms for your records.